When you need to run VOB (Verification of Benefits) checks for insurance companies, you'll need the correct payer codes. This guide shows you how to search for active payer codes in the clearinghouse database and what to do when codes aren't available.

Contact Dazos support to search the clearinghouse database for active payer codes. Provide the exact insurance company names you need codes for.

Support agents can search for multiple variations of insurance companies, including regional or plan-specific codes. For example, Physicians Care may have different codes for different states:

If the insurance company doesn't appear in the standard clearinghouse database, support will escalate to the clearinghouse to confirm if specific payer IDs are available.

This process may take additional time as it requires coordination with the external partner.
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Once payer codes are confirmed, support will add them directly to your Dazos instance so you can run VOB checks immediately.
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You'll receive confirmation when the codes are active and ready to use.
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After completion:

⚠️ Important: Some insurance companies do not support electronic data processing through clearinghouses. In these cases, you'll need to verify benefits manually via:

Payer not found in database: This is normal for some regional or smaller insurance companies. Support will check with the clearinghouse for availability.
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Multiple codes for same company: Some insurers have different codes for different regions or plan types. Confirm which specific plan or region you're working with.
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Electronic verification unavailable: Some payers require manual verification only. Support will confirm this during the search process.