Problem
When saving an iCampaign event — typically at the final step of the event builder — a 500 error appears. After this occurs, clicking the Events button may continue to return the same 500 error, making the Events module temporarily inaccessible.
Possible Causes
A temporary server connection issue interrupted the save request.
One or more required fields in Step 1 (Event Details) were cleared during the event-building process, causing the save to fail.
Solution
Use your browser's back button to navigate back into the event you were building. This should allow you to re-enter the event without encountering the 500 error.
Check Step 1 (Event Details) carefully. Verify that all fields are still populated — in some cases, these fields may have been cleared unexpectedly during the session.
Re-enter any missing details in Step 1 and any other steps where information may be missing.
Attempt to save the event again. If the save is successful, the Events module should return to normal.
If the 500 error recurs, try the following additional steps:
Reload the page.
Clear your browser's cookies and cache.
Recreate the event steps from the beginning.
Still Need Help?
If the 500 error persists after following all of the steps above, contact Dazos Support. When reaching out, please include:
A description of which step you were on when the error occurred.
A screenshot of the error message.
The browser you are using.
Confirmation of whether clearing your cache and recreating the event steps resolved or did not resolve the issue.
Our team will investigate and follow up as quickly as possible.