Q: What is currently happening with the PAA when a patient is pushed to KIPU?
A:
At this time, the PAA is configured to send to KIPU as an evaluation form. This means:
The form data is transmitted into KIPU in evaluation format.
The structured data is mapped and pushed successfully.
However, the completed form is not being sent as a PDF attachment during the push.
So while the information reaches KIPU, the actual PDF version of the document is not included.
Q: Is this expected behavior?
A:
Yes, if the integration is only configured to send the form as an evaluation.
Sending a form as:
An evaluation
A PDF attachment
are two separate configuration components. If the PDF option is not specifically set up, it will not automatically transmit.
Q: Why would a client want the PAA sent as a PDF as well?
A:
Some facilities prefer having:
A static, signed copy of the form
A formatted document version for records
A PDF stored directly inside KIPU for compliance or auditing purposes
Even if the evaluation data is present, having the PDF ensures the exact completed version of the form is retained.
Q: How can this be resolved?
A:
To have the PAA sent as a PDF when pushing a patient to KIPU, the integration must be reviewed and updated to:
Validate field mapping and document configuration
This typically requires coordination between the integration/technical team and confirmation of how the client wants the document handled inside KIPU.
Q: How can we confirm the issue?
A:
You can review a pushed patient record (for example, a recent intake opportunity) and check:
Whether the evaluation appears in KIPU
Whether a PDF copy of the form is attached
If the evaluation exists but no PDF is attached, the system is functioning as currently configured.
Pro Tips / Extra Help:
If a client requests that a form be sent both as structured data and as a PDF, make sure this is clearly specified during integration setup. These are separate behaviors and must both be enabled intentionally.
If needed, escalate to the tech team to review the current KIPU mapping and document push configuration.
Related Resources: