Before You Begin
Make sure you have admin access to CRM Settings and VOIP integration configuration.
Steps
Navigate to Settings → CRM Settings → Integration → VOIP Settings.
Click on Map Calling Fields to open the Lead Fields mapping screen.
Find the mappings for City, State, and Zip fields.
Remove these field mappings or leave them unmapped.
Click Save to apply your changes.
Expected Result
After unmapping these fields, Caller ID data will no longer populate the City, State, and Zip fields on leads. When you run Instant VOB, these fields will be empty and available for VOB to populate with accurate address information.
Why This Works
VOB only updates address fields if they are empty. By preventing Caller ID from populating City, State, and Zip in the first place, you ensure these fields remain available for VOB to fill with the correct address data.
Related Resources
For additional help with VOIP integration settings, contact support if you need assistance locating the correct mapping screen for your specific integration (CTM, CallRail, etc.).