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How to Disable SSO for Individual Users in Dazos (CRM)

You can temporarily disable SSO (Single Sign-On) for individual users when they experience login issues, such as expired secret keys or authentication problems.

This allows affected users to log in with their regular username and password while SSO issues are being resolved.

Before You Begin

  • You must have administrative access to the user management settings

  • The user will need to use their regular Dazos username and password to log in once SSO is disabled

  • This is typically used as a temporary workaround while resolving broader SSO authentication issues

Steps to Disable SSO for a User

  1. Navigate to the user management section in your Dazos account

  2. Locate the specific user profile you want to modify

  3. Click the "More" actions menu on the user profile, then select the option to "Rollback From SSO" for that user

Expected Result

Once SSO is disabled for the user:

  • The user will no longer be redirected to the SSO login page

  • They can log in directly using their Dazos username and password

  • Other users in your organization will continue to use SSO normally (unless also individually disabled)

Common Use Cases

  • Expired Secret Keys: When Azure SSO tokens have expired and need renewal

  • Individual Access Issues: When specific users cannot authenticate through SSO

  • Temporary Workaround: While broader SSO configuration issues are being resolved

Important Notes

⚠️ Note: Disabling SSO for many users individually is not ideal for large organizations. Consider working with your IT team to resolve the underlying SSO configuration issues for a permanent solution.

πŸ’‘ Tip: Keep track of which users have SSO disabled so you can re-enable it once the SSO issues are resolved.

Related Resources

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