Before You Begin
SSO Limitation: SSO in Dazos is only available for Google and Microsoft login to Dazos itself, not for Mail Manager configuration
Access Required: Admin permissions to create new user seats in your Dazos account
Email Details: Have the specific email addresses you want to monitor ready
Steps
Step 1: Create a Separate User Seat
To monitor additional email addresses with SSO active, create a dedicated user seat using the specific email address that needs monitoring.
Navigate to your user management settings in Dazos
Create a new user seat with the email address you want to add to Mail Manager
Ensure this email address has appropriate permissions for Mail Manager access
Step 2: Configure Mail Manager on the New Seat
Log in with the newly created user seat and set up Mail Manager:
Open the Mail Manager module from the left-hand navigation
Click the "Configure Mailbox" button
Select your email provider from the dropdown menu
Authenticate using your email credentials (this bypasses the SSO limitation)
Click "Save" to complete the setup
Step 3: Repeat for Additional Email Addresses
For each additional email address you need to monitor:
Create a separate user seat for that specific email
Follow the Mail Manager setup process for each seat
Ensure each seat has access to the necessary features
Verification / Expected Result
After completing the setup:
Each dedicated user seat can successfully access Mail Manager with its assigned email address
Your main SSO setup remains intact and functional
You can monitor multiple email addresses for incoming leads
Each mailbox will display incoming emails within the Mail Manager interface
Troubleshooting / Common Errors
If you encounter issues during setup:
Authentication Failed: Ensure you're using the correct email credentials for each seat
SSO Conflicts: Remember that SSO only applies to Dazos login, not Mail Manager configuration
Permission Issues: Verify that each user seat has appropriate Mail Manager permissions
⚠️ Important: If you encounter any error messages during setup, collect the exact error text and contact Dazos Support for further assistance.