Symptom/Error
Your VOB submissions are failing or not working, even though the VOB feature was previously functioning correctly.
Common signs include:
VOBs are not submitting when you click the submit button
VOB status remaining incomplete or pending
No confirmation or processing of VOB requests
Root Cause
The Practice Type field is required for VOB submission to function properly. If this field has been hidden using field properties, VOB submissions will fail.
⚠️ Important: While the Practice Type field cannot be deleted, it can be accidentally hidden, which breaks the VOB functionality.
Solution
Follow these steps to restore the Practice Type field and fix VOB submissions:
Navigate to field management:
Go to Settings → CRM Settings → Module Management → Module Layouts & Fields
Select the appropriate module:
Choose the module where the Practice Type field should be visible (typically the VOB or Patient Information module)
Check for hidden fields:
Look for a "View Hidden Fields" button in each block/section
Locate the Practice Type field:
Click "View Hidden Fields" to see if the Practice Type field is listed as hidden
Reactivate the field:
Select the Practice Type field and click "Reactivate" to make it visible again
Verify the fix:
Test VOB submission functionality to confirm it's working properly
Expected Result After Fix
Once the Practice Type field is restored:
The Practice Type field will be visible in your forms
VOB submissions will process successfully
Any incomplete VOBs should now be able to submit properly
✅ Best Practice: Always ensure the Practice Type field remains visible to prevent future VOB submission issues.
When to Contact Support
Contact Dazos Support if:
You cannot locate the Practice Type field in the hidden fields
VOBs continue to fail after restoring the Practice Type field
You need assistance with data recovery for failed VOB submissions
You have multiple incomplete VOBs that need to be reprocessed