Before You Begin
Verify that you're experiencing one of these specific symptoms: Date/Time workflow fields returning epoch date (12/31/1969) or Date/Time field options not loading in workflow configuration
Have your workflow name and affected Date/Time field names ready
Note which module (Intake Opportunities, etc.) is affected
Steps to Resolve
Document the Issue: Take a screenshot or Loom recording showing the Date/Time field behavior in your workflow
Contact Support: Submit a support ticket describing the specific Date/Time field issue you're experiencing
Provide Details: Include your instance URL, workflow name, affected field names, and any evidence you captured
Wait for Escalation: Our support team will escalate this as a global bug to our development team
Test After Resolution: Once notified that the fix is complete, test your workflows to confirm Date/Time fields are updating correctly
Expected Result
After the issue is resolved:
Date/Time fields in workflows will show current date and time instead of 12/31/1969
Date/Time field configuration options will load properly in workflow setup
Stage change timestamps and other Date/Time automations will work as expected
Temporary Workaround
While waiting for the fix, consider creating a single "Master" timestamp field that updates whenever any relevant stage changes occur. This provides visibility into recent account activity without requiring multiple Date/Time field updates.
Common Symptoms
Epoch Date Display: Workflows showing 12/31/1969 7:00 PM instead of current date
Configuration Options Missing: Date/Time field options not loading in workflow "Update Field" actions
"Get time Today" Function Failing: Existing automations returning incorrect timestamp values