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How to Add Partner Company Users as Internal Users After License Limit (CRM)

Partner company marketing staff and other team members can be added as 'Internal Users' even after reaching your user license limit, as long as you use their company email addresses.

Before You Begin

  • You must have administrative access to user management

  • The partner users must have valid company email addresses from their organization

  • Ensure you have the correct contact information for the partner team members you want to add

Steps

  1. Navigate to your Dazos CRM instance and log in with administrative credentials

  2. Click on Settings (gear icon) in the main navigation

  3. Select Manage Users from the Settings menu

  4. Click the + Add User button

  5. In the user creation form, select Internal User as the user type

  6. Enter the partner team member's information using their company email address

  7. Configure the appropriate role and permissions for the partner user

  8. Click Save to create the Internal User account

Verification / Expected Result

The partner company user will be successfully added to your CRM as an Internal User. They will receive login credentials and can access the system according to their assigned permissions, even though you've reached your standard user license limit.

Important Notes

⚠️ Email Requirement: You must use the partner's company email address for this to work properly. Personal email addresses may not qualify for Internal User status.

💡 Tip: Internal Users don't count against your standard user license limit, making this an effective way to collaborate with partner organizations.

Related Resources

  • How to Upgrade User Licenses (CRM)

  • User management and permissions guides

  • Contact support if you need assistance with partner user setup

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