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Troubleshooting: Webform Submissions Failing Due to Inactive Picklist Values (CRM)

Symptom/Error

Webform submissions are failing with an error message similar to:

{"success":false,"error":{"message":"Picklist value 'test' for field 'cf_3357' is inactive and cannot be used on new or updated records."}}

This error occurs even when you are not sending the problematic field (like cf_3357) in your webform submission payload.

Cause

This error happens when a webform has a default or override value configured for a picklist field, but that specific value has been deactivated in the system. The webform tries to apply the inactive default value to incoming submissions, causing them to be rejected.

Solution

There are three ways to resolve this issue, depending on your needs:

Option 1: Reactivate the Inactive Value

  1. Navigate to Settings → CRM Settings → Module Management → Picklist Field Values

  2. Select the appropriate module from the dropdown

  3. Find the problematic picklist field (referenced in the error message)

  4. Locate the inactive value (e.g., "test")

  5. Reactivate the value by enabling it in the picklist

  6. Save your changes

Option 2: Replace with a Valid Active Value

  1. Access your webform configuration settings

  2. Find the field that has the inactive default/override value

  3. Replace the inactive value with a valid, active picklist option

  4. Save the webform configuration

Option 3: Remove the Default Override Value

  1. Access your webform configuration settings

  2. Locate the field with the problematic default/override value

  3. Remove or clear the default override value completely

  4. Save the webform configuration

Verification

After implementing one of the solutions above:

  • Test your webform submission with the same payload that previously failed

  • The submission should now process successfully

  • You should receive a success response instead of the picklist error

  • Leads should flow through to your CRM as expected

Escalation

Contact Dazos Support if:

  • You cannot locate the webform configuration settings to make the necessary changes

  • The error persists after trying all three solution options

  • You need assistance identifying which specific field is causing the issue

  • Multiple webforms are experiencing similar picklist value errors

When contacting support, provide:

  • Your webform public ID

  • The complete error message

  • The field name and value mentioned in the error

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