Contents
1. Before You Start
2. Where to See Your Subscriber Count
3. What Counts as an Active Subscriber
4. After You Delete Subscribers
5. Frequently Asked Questions
1. Before You Start
You will need an iCampaign login with access to the Dashboard and to Subscribers.
Access requirements: nothing to turn on. This update automatically corrected existing counts.
2. Where to See Your Subscriber Count
The number appears in two places, and they always match:
Place | Where | What it shows |
Dashboard | Dashboard → Subscribers Usage card | Active and your plan limit |
Subscribers list | Email & SMS → Subscribers, at the top | Total Subscribers and Active |
3. What Counts as an Active Subscriber
A subscriber is active as long as they can still receive email or SMS from you.
Subscriber | Active? |
Subscribed to email and SMS | Yes |
Unsubscribed from email, still subscribed to SMS | Yes |
Unsubscribed from SMS, still subscribed to email | Yes |
Unsubscribed from both | No |
Deleted | No |
That is why Total Subscribers can be higher than Active.
4. After You Delete Subscribers
1. In Email & SMS → Subscribers, select one or more subscribers and click Delete.
2. Confirm.
3. The Active number at the top drops right away. Reload the Dashboard: the Subscribers Usage card shows the same number.
Tip: Deleted subscribers no longer count toward your plan's monthly subscriber usage.
5. Frequently Asked Questions
Q: My Dashboard number changed after this update. Why? We corrected it to match your actual subscriber list. Before, it could drift over time.
Q: Does this apply to imports and SMS STOP replies too? Yes. Imports, unsubscribes, resubscribes, and contacts synced from your CRM all update the count right away.
Q: Why is Total higher than Active? Total includes people who unsubscribed from both email and SMS. They stay in your list but no longer count as active.
Need Help?
If you run into issues:
1. Reload the Dashboard and the Subscribers list.
2. Compare the two Active numbers.
3. If they differ, contact Dazos support with both numbers and reference ICD-1592.