Q: Why is a facility showing up in my Marketing Dashboard that doesn’t belong to us?
A:
The Marketing Dashboard pulls data from the Facilities configured inside IQ. If a facility is listed there, it will appear in reporting — even if it shouldn’t be associated with your organization.
This usually happens when:
A facility was added during setup and is no longer needed
A test facility was created and not removed
A configuration was copied from another setup
Q: How do I remove a facility from appearing in Marketing reports?
A:
Follow these steps inside IQ:
Go to IQ
Click on Dashboards
Open the Marketing Dashboard
Select All Facilities to confirm which facility is appearing
If you confirm that a facility does not belong:
Go to Administration
Click on Facilities
Locate the facility that needs to be removed
Click the trash can icon next to the facility
Confirm the deletion
Once removed, it will no longer appear in Marketing reporting.
Q: What if the issue is related to a Treatment Program instead of the entire facility?
A:
If the facility is correct but a Treatment Program inside it is wrong:
Go to Administration → Facilities
Click the edit (pencil) icon on the facility
Review the listed Treatment Programs
Remove or adjust the incorrect program
Click Submit to save your changes
Always make sure you click Submit, or the changes will not be saved.
Q: Will deleting a facility affect reporting data?
A:
Yes. Since Marketing reports rely on facility configuration, removing or adjusting a facility will directly impact how data is grouped and displayed in reports. Always double-check before deleting to ensure it’s truly not needed.
Pro Tips / Extra Help
Before deleting anything, confirm the facility is not actively tied to current reporting needs.
If you're unsure whether to delete or adjust configuration, review Treatment Programs first.
After making changes, refresh your Marketing Dashboard to confirm the update reflects correctly.
If you’re not confident about removing a facility, reach out to Support before making permanent changes.