Symptom: Automatic Linking is Failing
You will notice this issue when your systems stop communicating properly, requiring manual intervention for records that should connect automatically. Specific symptoms include:
New intake opportunities in Dazos are not automatically linking to patient records in KIPU.
Patient records marked as "Accepted" in KIPU are not updating in Dazos.
Cause: Why the Connection Breaks
The automatic linking typically breaks due to configuration changes in your EMR system that disrupt the matching rules. Common culprits include:
Location name changes in your EMR system.
Field modifications in KIPU that affect matching rules (like changes to the "Admitting to LOC" field logic).
Connection timeouts or authentication issues between systems.
Solution: Backend Reconnection
⚠️ Warning: Resolving this specific integration issue requires backend access and cannot be performed by users directly. You must reach out to our team to fix it.
To restore automatic linking, our technical team will execute the following steps:
Integration Reconnection: We will refresh and reconnect the KIPU integration to ensure stable communication.
Konnector Recreation: The Konnector component will be completely recreated to align with your current KIPU setup and capture any recent field changes.
Live Testing: We will perform a live test by marking a patient as "Accepted" in KIPU to verify the automatic link populates correctly in Dazos.
Escalation: When to Contact Support
Since this issue requires backend access, please contact Dazos Support immediately if you notice the linking has stopped. Reach out right away if:
Multiple intake opportunities are failing to link automatically.
The issue persists after 24 hours.
You have recently made changes to location names or field configurations in KIPU.
💡 Tip: When reporting the issue to support, please include specific patient examples that failed to link, a timeline of when the linking stopped working, and any recent changes made to your KIPU system.