Symptom / Error
Users can still see the plus (+) icon and create new picklist values even when the Quick Create setting is turned OFF for a picklist field in the layout editor.
This commonly affects existing picklist fields like Lead Source, where:
The Quick Create toggle shows as OFF in the field configuration
The plus icon still appears next to the picklist on record forms
Users can still click the plus and add new values despite the setting
Cause
This appears to be a bug affecting existing (legacy) picklist fields where the Quick Create toggle setting is not properly respected by the system. The configuration may have persisted issues that prevent the OFF setting from taking effect.
New picklist fields with Quick Create disabled work correctly, but older fields may not respond to the toggle change.
Solution
Verification Steps (Confirm the Issue)
Navigate to your module's Layout Editor (CRM Settings → Layout Editor → Leads).
Locate the problematic picklist field and verify Quick Create is set to OFF
Save any changes and refresh your browser
Test on a record form - if the plus icon still appears, continue to the workaround below
Workaround for Legacy Fields
Since this affects existing fields with configuration persistence issues, the most reliable solution is:
Create a new picklist field with the same values and Quick Create set to OFF
Test the new field on a record form to confirm no plus icon appears
Plan data migration from the old field to the new field (if historical data is important)
Update your layouts to use the new field instead of the problematic one
Remove the old field from layouts once migration is complete
⚠️ Important: This workaround is not ideal for fields with extensive historical data. Consider the impact before proceeding with field replacement.
Escalation
Contact Dazos Support if:
The workaround is not feasible due to historical data requirements
You need assistance with data migration between fields
Multiple picklist fields are affected and field replacement is impractical
You require a permanent fix for the underlying configuration issue
When contacting support, include:
Your instance URL
The specific field name and module affected
Screenshots showing Quick Create is OFF but the plus icon still appears
Related Resources
Module Layout and Field Configuration guides
Data migration best practices documentation
Picklist field management articles