How to Remove Bounced Subscribers
Step 1 — Identify Bounced Subscribers in Mandrill
Log into your Mandrill account
Navigate to Outbound → Activity
Search for the email addresses from your campaign
Look for subscribers with status Bounced or Rejected
.
Step 2 — Remove Subscribers from iCampaign
Choose one of the following options depending on your needs:
Option A — Delete Subscribers Completely
In iCampaign, go to your subscriber list
Find the bounced subscribers
Select them and choose the Delete option
Confirm the deletion when prompted
Option B — Remove from Segment Only
Go to your segment settings in iCampaign
Edit the segment's membership
Remove the bounced subscribers from the segment without deleting them entirely
Important Notes
⚠️ Warning: Deletions are permanent — double-check before confirming subscriber deletions.
⚠️ Note: iCampaign workflows cannot automate this process. Bounce status from Mandrill cannot be used as a workflow condition, making this a manual process.
💡 Tip: If the bounce reason is "Denylist", you may need to remove the subscriber from the denylist to resolve future sends, but this will not automatically remove them from your segment.
Need Help?
If you need assistance with managing subscribers or have questions about handling bounced campaigns, contact our support team for additional guidance.